Packaged With Intention
Clear expectations, thoughtful care, and support every step of the way
Shipping Information
Every order is carefully prepared and packaged to ensure it arrives safely and ready for your moment.
-
Processing times vary based on the level of detail and customization
-
Ready-to-ship items typically ship within 24–48 hours
-
Tracking information is provided once your order has been dispatched
We take great care in preparing each piece so that it reaches you in the condition it was intended.
Delivery & Timing
Once your order has shipped, delivery times are determined by the carrier. While we do everything possible to ensure a smooth process, delays can occasionally occur once a package is in transit.
We recommend placing orders with enough time to account for shipping and handling, especially for time-sensitive events.
​
Once an order has been shipped, we have little to no control over delays, lost, or stolen packages. If an issue arises during transit, we encourage you to contact the shipping carrier directly using your tracking information.
​
​
​
​
If you haven't received your tracking number, please consider the following:
-
Double-check your order confirmation for accurate time frames.
-
Ensure the correct email address was provided during checkout.
-
Custom orders typically require 2 weeks of preparation time, which may extend during wedding season or for larger orders.
-
Check your spam filter, as sometimes confirmation emails may get caught there.
-
If you still have questions, don't hesitate to contact our customer service team for assistance in obtaining your order status or tracking number.
Please note that we pay close attention to wedding dates and sometimes prioritize orders accordingly. During holidays, please allow an additional 2-3 days for delivery unless express shipping is requested.
Your satisfaction is our priority, and we're here to ensure your experience with us is smooth and stress-free.
​​Have more questions? Check our FAQ's
​
