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Have Questions About Our Services?

  • What is an FAQ section?
    An FAQ section is used to quickly answer your common questions about our business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service or order a product?” It’s a great way to navigate directly to your question on our site and save time and endless scrolling.
  • Privacy Policy
    At African American Bridal, we hold your privacy in the highest regard. We want you to feel confident and secure when shopping with us, which is why we want to assure you that we do not and will never share or sell your customer information to third parties. Privacy Policy Effective date: January 1,2024 Our website African American Bridal is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Personal Information We Collect When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information". We collect Device Information using the following technologies: - "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. - "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information". How We Use Your Personal Information We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Sharing Your Personal Information We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we Wix to power our online store. You can read more about how Wix uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights. Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [Email Address] or by mail using the details provided below: African American Bridal Spring Hill, FL United States
  • Do you have a printed catalog?
    Do you have a catalog? Due to the custom nature of our business, we no longer provide catalogs. Catalog production is costly and would require constant updating to keep you abreast of our new items. In order to keep your cost to a minimum we have decided not to carry a print catalog at this time. The website provides a comprehensive listing of our product offerings and our customer service team is here to help. Or you may order a digital proof of your order if you would like to see it before it's shipped.
  • What is the significance of "Jumping the Broom" in African-American culture, and how does it play a role in weddings today?
    "Jumping the Broom" is an important part of African-American wedding culture, with roots in Africa, and the Gullah culture of the Sea Islands off the coast of South Carolina and Georgia. The practice involves the couple jumping over a broom to signify their union in marriage and unite their families. This tradition was originally used as a symbolic way to bypass unfair laws against slave marriages but has since been integrated into modern-day weddings as a way to honor African-American heritage, culture, and ancestors. At African American Bridal we offer beautiful and unique wedding brooms and coordinating accesories made from quality materials like silk and dried floral, leather, satin, cowrie shells and ribbon to add an extra special touch to your wedding ceremony. Incorporating "Jumping the Broom" into your wedding day is a meaningful way to honor your heritage and continue the legacy of this significant African-American tradition.
  • How long has African American Bridal been in business?
    African American Bridal has been in business for more than 20 years, providing couples with quality wedding brooms and accessories for their special day. Designer Ka-Veronica has been at the forefront of creativity and design. At African American Bridal, we are committed to celebrating the beauty, diversity, and richness of African American culture through our specialized products and services. We understand that traditional wedding stores may not cater to the unique needs and desires of African American couples, which is why we offer a vast selection of products that reflect the beauty and elegance of our heritage. We have everything you need to create a wedding celebration that showcases your cultural identity and individual style. We also offer resources and support for couples who want to infuse their wedding with African American traditions, such as jumping the broom, libation ceremonies, and more. Our team of experts is here to guide you every step of the way to ensure beautiful, heritage celebration of your love, culture, and community.
  • Who is the designer of the African American Bridal ?
    Ka-Veronica is the esteemed designer behind the exquisite accessories at African American Bridal. With over two decades of experience in bridal accessories, Ka-Veronica has become a trusted name in the industry. Her expertise has helped countless couples achieve the perfectethnic balance for their special day, evident in the intricate and high-quality designs available at African American Bridal. What sets Ka-Veronica apart is her commitment to celebrating and honoring African American culture through her designs. Each accessory embodies elegance and sophistication while embracing the beauty of African American heritage, making them a meaningful addition to any wedding. Ka-Veronica's passion for design shines through in every piece she creates, reflecting her dedication to craftsmanship and attention to detail. When you choose accessories from African American Bridal, you can trust that you're receiving not only a stunning accessory but also a piece of artistry crafted by a seasoned designer with a deep appreciation for cultural significance.
  • What type of wedding accessories does African American Bridal offer
    African American Bridal offers a wide variety of accessories for weddings and special occasions, including custom wedding brooms, coordinating broom favors, ethnic cake toppers, bridal sets, and much more. Our designer Ka-Veronica has created unique and beautiful designs that honor the culture and traditions of our ancestors. We also offer personalized services for our customers to ensure that their special day reflects their individual style and cultural heritage.
  • I placed and order but did not receive an order confirmation
    Order confirmations are generated by our system when your order is placed. If you did not receive one the following things may have occurred. 1- Your email may have been entered incorrectly. 2- Your ISP may have placed us in with the spam mail. To avoid this in the future please add to your approved senders list. If you would like a copy of your order confirmation please contact our office.
  • Out Of Stock Items/Back Order Items
    In the rare event of unforeseen circumstances such as an out-of-stock item, we want to ensure that your shopping experience with us remains smooth and satisfactory. Here's how we handle such situations: Proper Contact Information: Please ensure that you provide a valid email address when placing your order. This allows us to promptly contact you in case of any issues with your order. Options for Out-of-Stock Items: If an item becomes unavailable after you've placed your order, we will notify you immediately. You'll be given two options: Choose another item of equal value to replace the out-of-stock item. Receive a full refund of the purchase price within 14 business days. Partial Order Fulfillment: If we're able to partially fill your order, we will do so, and any unfilled items will be credited in full to your account within one billing cycle. Back-Ordered Items: Items that are on back order are typically made available again within two weeks. Once the item is restocked, your order will be shipped immediately. Please note: Back-ordered items are not subject to cancellation until the two-week period has passed. If an item remains on back order after 14 days, we will contact you to discuss replacement options or issue a full refund for the back-ordered product. Communication: If an item is out of stock, we will contact you promptly to discuss how you would like to proceed. Your satisfaction is our priority, and we want to ensure that you're informed and comfortable with any necessary adjustments to your order.
  • Custom and personalized orders
    If the item does not provide a personalization option, the item may not be eligible for personalization. We do offer a number of other options to personalize your broom. such as plates, Legacy wings lockets, and others. These items are sold separately
  • Does African American Bridal provide custom items?
    Yes! African American Bridal offers custom services for all of our accessories. We work with each customer directly to create the perfect item for their special day. If your color option is not available, please provide color swatches or color details in the notes when placing your order. Additionally, if color variations are important, be sure to provide a color swatch so that we can match it as closely as possible. At African American Bridal, we believe that your wedding day should be unique and personalized to you, and we strive to make that happen through our custom services.
  • Can I provide my own colors?
    Yes, If your color option is not available, please provide color swatches or color details in the notes when placing your order. If color variations are important please provide a color swatch and we'll do our best to match it. If you would like to swap flowers or embellishments, be specific and we will contact you if needed to discuss your options.
  • I like two different styles, can I combine them?
    Yes, for most of our items we are able to take elements from on style and combine or add to another. But this is not possible with all elements so you'll want to get details on the specific items.
  • Express Custom Orders
    At African American Bridal, we understand that sometimes you need your orders expedited. While we do accept express orders, please note that these orders will incur an additional fee, in addition to the express mail charges. These fees are necessary to cover the cost of the time and labor required by our dedicated staff to prioritize and expedite your order. Especially during the busy wedding season from March to August, these fees will be applied to ensure that we can efficiently meet your needs while maintaining the high quality and personalized service that we're known for. We appreciate your understanding and cooperation in this matter, and we're committed to providing you with exceptional service and timely delivery, no matter the circumstances. If you have any questions or concerns about express orders or associated fees, please don't hesitate to reach out to our customer service team for assistance.
  • Digital Proofs
    At African American Bridal, we understand the challenges of online shopping, especially when it comes to custom items. That's why we offer a convenient solution - for a small fee, you can access full-color digital photos of all custom items before there're shipped. These photos provide a comprehensive view of your order, with 2-4 shots capturing various angles, all of the same top-quality as the images on our website. We highly recommend this service for custom orders, ensuring you have a clear understanding of what you're investing in before it's delivered to your doorstep. Our goal is to make your shopping experience as seamless and transparent as possible, and our digital photo service is just one way we strive to achieve that..
  • How does the digital proof system work
    Once you have completed your order, our designer will contact you regarding color choices if necessary, and changes to the existing arrangement. Once your design is completed we will send you an e-mail with your digital proof link, user name, and password for your review. Once you're happy with the design, the item is completed and shipped directly to the client. The digital proofing process ensures that clients are fully involved in the design process and receive a final product that accurately reflects their vision for their big day.
  • What if I don't like my proofs
    Digital proofs are designed to work with you on your order. You'll be allowed to make small changes once your proof has been completed. That's why it's so important that you be specific when providing the details that you want to avoid additional charges. Or book a consultation to get help.
  • How do I get a digital proof of my order
    When placing your order, please ensure you select the digital proof option. Once you've opted for digital proofs, we'll send you a notification via email with a password to access our secure page for review. Exciting news - this service is now extended to non-ordering customers as well! If you're undecided about a custom item, we'll provide you with 2-4 shots of that item before it ships. This process mirrors our sample items, but without the shipping charges. Instead, you'll have online access to the items through our digital proofing process. While we welcome small changes during the review process, please note that extensive changes may incur additional charges. Our goal is to ensure your complete satisfaction with your order, and we're here to assist you every step of the way.
  • When your broom arrives
    Remove it from the shipping box and inspect it for damage, ensure that the item is the correct item ordered, before removing the broom from the sealed plastic sleeve. Items removed from the clear sleeve are NOT eligible for return or replacement. All claims must be made within 3-5 days of arrival and returned within 14 days of approval. Credits or refunds will not be issued until the returned item reaches our office unless other arrangements are approved.
  • Ship by dates/Need By date
    Attention to detail requires just a little more time so we respectfully ask for 2-3 weeks of processing time. All order receipts provide you with a "ship by date", and we will ship the order on or before that date unless we are notified and approve your "need by date". Please keep in mind that expedited shipping and prep charges may apply for an expedited order. At African American Bridal, we strive to provide our customers with the highest quality of service, and we take the time needed to ensure that every order meets our strict standards. We appreciate your understanding and patience as we work to create your dream wedding look.
  • What is African American Bridal's return policy?
    Due to the custom nature of our work, we only accept returns or exchanges if the item is damaged, defective, or if the wrong item was shipped in error. Please note that returned or exchanged items cannot be opened or removed from sealed plastic sleeves as this ensures the quality and authenticity of our products. If you have received an item that meets these criteria, please contact our customer service team for assistance. We take pride in offering only the highest quality bridal products to our valued customers and appreciate your understanding of our return policy.
  • What happens if my order from African American Bridal is delayed during shipping?
    At African American Bridal, we understand that shipping delays can sometimes happen, and unfortunately, we have little control over such events. However, we highly recommend that you allow additional travel time for your orders to arrive, especially during peak wedding season and holidays. Currently, we are still processing orders on a 2-3 week basis, but we do our best to ensure that your items are shipped on time based on the proposed shipping time provided by USPS Priority and Priority Express mail. In the rare event of shipping delays, we will work with our carriers and partners to make sure that your wedding items eventually arrive at your doorstep. Please contact us immediately if you notice any issues or concerns with the delivery of your order, and our customer service team will be happy to assist you with the next steps.
  • International Shipping
    We're sorry, but African American Bridal does not provide international shipping. Deliveries to other countries are not easily traceable and arrival cannot be guaranteed. However, we do offer shipping within the United States for all of our products. We strive to provide the best service possible to our customers, and unfortunately, international shipping does not align with our ability to ensure timely and reliable delivery. Thank you for your understanding.
  • Cancellations
    Thank you for choosing African American Bridal for your wedding needs. We understand that circumstances may arise where you need to cancel your order, and we're here to assist you. Here's our cancellation policy: Timing: Orders are typically processed within 24 hours by African American Bridal or its suppliers. Therefore, cancellations must be requested no later than 24 hours after placing your order. Cancellation Approval: We reserve the right to refuse a cancellation if the order has already been shipped by African American Bridal. Cancellation Process: To cancel your order, please do not reply to the receipt email or confirmation notice sent by African American Bridal. Instead, send an email to: stating your cancellation request. Refund Policy: Refunds for cancellations will be handled as follows: All items must be returned in the original packing material, with any other items or accessories provided. Items returned for refund with missing items may be subject to a 15% restocking fee, unless the return is due to defect or damage in shipping and handling. Refunds will be processed after receipt and verification of the returned merchandise. Any defective or damaged products will be replaced or refunded within 15 days. COD Returns: Cash on delivery (COD) returns will not be accepted. Your satisfaction is our priority, and we strive to provide a seamless shopping experience. If you have any questions or concerns regarding cancellations or refunds, please don't hesitate to contact our customer service team for assistance. Thank you for your understanding.
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