Shipping, Returns & Custom Order Policies | African American Bridal
PRAVACY POLICY
PRAVACY POLICY
RETURNS
Due to the custom, handcrafted nature of our designs, all sales are final. Returns or exchanges are only accepted in the rare event that an item is defective or if the wrong item was shipped. Each piece is intentionally created to honor your sacred traditions, beginning the moment your order is placed.
We place the utmost care and concern into our process to ensure everything runs smoothly for your celebration. If you have any questions or concerns about your custom piece, please reach out to us directly—we are dedicated to ensuring your experience is as seamless and beautiful as the legacy you are building.
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PRAVACY POLICY
Terms of Service
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Contact
We are an ol-Skool hands on business you can alway reach out to speak with a REAL human at any time.
888-308-4051
A Foundation of Trust
"Clear agreements make for long friendships." — African Proverb
Privacy Policy
At African American Bridal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website or placing an order.
Information We Collect
When you place an order, contact us, or subscribe to our communications, we may collect the following information:
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment information
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Custom order details and preferences
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Any photos, messages, or information submitted for custom designs
We may also collect non-personal information, such as browser type, device information, and website usage data, to improve our services and the user experience.
How We Use Your Information
Your information is used to:
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Process and fulfill orders
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Communicate regarding your purchase or custom design
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Provide customer support
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Improve our products, services, and website experience
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Send updates, promotions, or announcements (only if you opt in)
Payment Security
All payments are processed through secure third-party payment providers. African American Bridal does not store or have direct access to your complete payment information.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only with trusted service providers necessary to operate our business, including:
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Payment processors
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Shipping carriers
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Website hosting providers
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Marketing or email service providers
These providers are required to maintain the confidentiality of your information.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience. You may disable cookies through your browser settings if preferred.
Data Retention
We retain customer information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
You may request to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your data where applicable
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Opt out of marketing communications at any time
To make a request, please contact us directly.
Policy Updates
African American Bridal reserves the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting to the website.
Contact Information
If you have any questions regarding this Privacy Policy or how your information is used, please contact us through our website or customer service channels.